- • • • Social workers are often in the role of managing clients’ feelings. …
- STAY CALM – Remaining calm is key. to managing most situations, especially when a client is angry. …
- LISTEN – Listening to the client can. …
- REMIND THE CLIENT YOU ARE. …
- EMPATHIZE – Often clients are in. …
- ESTABLISH AND MAINTAIN. …
- TAKE PRECAUTIONS TO. …
- Checklist.